Rotherholme Dental Practice complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
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MEET OUR TEAM“I have been with Rotherholme for a few years now. Thank goodness I found them. The team are all friendly and professional. Ricky is an excellent dentist. Professional, kind, gentle and understanding. ...”
“I have been at this dental practice for over 15 years. I can not rate this highly enough. Ricky is an outstanding dentist with a very professional and easy going manner. His plans for improvement for...”
“I've been going to Rotherholme Dental Practice for the past few years and I must say, the level of care and professionalism I receive there is always outstanding. The staff are incredibly friendly and...”
“I have been using Rotherholme Dental Practice for over 15 years and would not consider going anywhere else. Ricky is very nice and an excellent dentist he is very knowledgeable, extremely caring and...”
“Simply the best dentist I’ve been to…I’m a very nervous patient and they’ve always made me feel calm and reassured about all my treatments. I’m particularly loving the new upstairs treatment...”
“I’ve been attending this surgery for many years and it was taken over by the new owners in 2020. The transfer was seamless. I feel they are a very caring and kind practice. I would recommend them pa...”
“This dental surgery is so nice. From the friendly receptionist to the dental nurses and dentists. They make you feel so at ease and explain everything to you in ways you can understand. The dentist ex...”
“I am very nervous person and not great at the dentist. But my experience here was fantastic, they made me so relaxed. I came away thinking I wish it had been like this always . But it will be !! As I ...”
“Very friendly and professional staff. Happy to give further advice on dental issues. Have been coming for many years and very happy to continue.”
“Went to Rotherholm after awful treatment on NHS and they were fantastic. I would never go anywhere else now. Their prices for private work were less than my old NHS dentists.”
“I have a fear of the dentist, like many people, but I have been made to feel at ease since my first contact. I have received treatment from Ricky and the team, who were reassuring, patient and gentle,...”
“Very calming atmosphere, ideal for nervous patients. Impressed by Dr Buxton and her staff. Surgery in process of updating and if first floor is anything to go by, it will be very stylish. I would rec...”
“I've been going here for years and am always impressed by the service and treatment. Even though we shall be moving to Lincolnshire in the next couple of months, I will still continue to go to Rothe...”
“I have been with Rotherholme for a few years now. Thank goodness I found them. The team are all friendly and professional. Ricky is an excellent dentist. Professional, kind, gentle and understanding. ...”
“I have been at this dental practice for over 15 years. I can not rate this highly enough. Ricky is an outstanding dentist with a very professional and easy going manner. His plans for improvement for...”
“I've been going to Rotherholme Dental Practice for the past few years and I must say, the level of care and professionalism I receive there is always outstanding. The staff are incredibly friendly and...”
“I have been using Rotherholme Dental Practice for over 15 years and would not consider going anywhere else. Ricky is very nice and an excellent dentist he is very knowledgeable, extremely caring and...”
“Simply the best dentist I’ve been to…I’m a very nervous patient and they’ve always made me feel calm and reassured about all my treatments. I’m particularly loving the new upstairs treatment...”
“I’ve been attending this surgery for many years and it was taken over by the new owners in 2020. The transfer was seamless. I feel they are a very caring and kind practice. I would recommend them pa...”
“This dental surgery is so nice. From the friendly receptionist to the dental nurses and dentists. They make you feel so at ease and explain everything to you in ways you can understand. The dentist ex...”
“I am very nervous person and not great at the dentist. But my experience here was fantastic, they made me so relaxed. I came away thinking I wish it had been like this always . But it will be !! As I ...”
“Very friendly and professional staff. Happy to give further advice on dental issues. Have been coming for many years and very happy to continue.”
“Went to Rotherholm after awful treatment on NHS and they were fantastic. I would never go anywhere else now. Their prices for private work were less than my old NHS dentists.”
“I have a fear of the dentist, like many people, but I have been made to feel at ease since my first contact. I have received treatment from Ricky and the team, who were reassuring, patient and gentle,...”
“Very calming atmosphere, ideal for nervous patients. Impressed by Dr Buxton and her staff. Surgery in process of updating and if first floor is anything to go by, it will be very stylish. I would rec...”
“I've been going here for years and am always impressed by the service and treatment. Even though we shall be moving to Lincolnshire in the next couple of months, I will still continue to go to Rothe...”